Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account info (email and profile data, managed via Clerk authentication)
• URLs you submit (Instagram Reel, TikTok, and YouTube Shorts links)
• Communications you send to us (support messages, LinkedIn DMs, feedback submissions)

1.2 Information Collected Automatically

• Usage data (pages visited, features used, session timing)
• Device and browser data (IP address, browser type, OS, referrers)
• Analytics via Google Analytics GA4 and Vercel Analytics

1.3 Data Storage Practices

• Video analyses are stored on your account so you can replay and revisit them. You can delete them at any time from your account settings.
• Aggregated, anonymized patterns derived from analyses are used to improve Lomero's scoring models. Individual content is never sold or shared with third parties.
• Downloaded MP4 files are streamed back to you and not retained on our servers beyond the duration of the request.
• We do NOT collect payment information today. Lomero does not process payments at this time.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Service
• Authenticate your account
• Send transactional emails (account notices)
• Send product updates and occasional marketing (opt-out anytime)
• Monitor and analyze aggregate usage
• Improve Lomero's scoring models using aggregated, anonymized analysis patterns
• Detect and prevent abuse
• Comply with legal obligations

3. Data Retention

• Video analyses and transcripts: Stored on your account for replay. You may delete them at any time from your account settings
• Downloaded video files: Streamed to you and not stored on our servers
• Aggregated, anonymized scoring patterns: Retained to improve Lomero's analysis models. Not linked to individual accounts
• Account data: Retained while your account is active. Deleted within 30 days of an account deletion request
• Analytics data: Retained in aggregate, anonymized form per analytics providers' standard retention policies

4. Sharing of Information

We do not sell, trade, or rent personal information. Limited sharing occurs with:

• Service providers: Trusted vendors (cloud hosting via Vercel, authentication via Clerk, analytics) that are contractually bound to protect your data
• AI and transcription processing: Video and audio content is processed by third-party speech-to-text and large language model providers solely to generate your requested output. We rely on each provider's data handling terms; review those terms directly if training-data usage matters to your use case.
• Legal requirements: If required by law or regulation
• Business transfers: In case of merger or acquisition, with notice

5. Cookies and Tracking

6. Third-Party Services

• Instagram / Meta: Publicly accessible Reel content via URL. Not affiliated with Meta.
• TikTok / ByteDance: Publicly accessible TikTok video content via URL. Not affiliated with TikTok.
• YouTube / Google: Publicly accessible YouTube Shorts content via URL. Not affiliated with YouTube.
• Clerk: Authentication and user management.
• Vercel: Hosting and Vercel Analytics.
• Claude / Anthropic (MCP): Optional MCP integration. Queries you make through MCP are subject to Anthropic's Privacy Policy.
• Google Analytics: Usage analytics.

7. Data Security

We employ industry-standard security measures: HTTPS encryption, secure cloud infrastructure with access controls, and regular security reviews. No method of transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your data
• Correction: Correct inaccurate data
• Deletion: Right to be forgotten
• Portability: Receive data in a portable format
• Objection: Object to certain processing including marketing
• Withdrawal of consent: Where processing is based on consent

To exercise your rights, contact us at privacy@lomero.app. EEA, UK, and California users may have additional rights under GDPR, UK GDPR, or CCPA. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to individuals under 16. If you believe a child has provided personal data, please contact us immediately.

10. International Data Transfers

Lomero is operated from Thailand, with infrastructure primarily in the United States. By using the Service, you consent to the transfer and processing of your data in these locations.

11. Changes to This Policy

Changes will be notified via the “Last Updated” date at the top of this policy. For significant changes, we will also notify you via email.

12. Contact Us

Lomero
Email: privacy@lomero.app
Website: https://www.lomero.app